When it comes to building customer relationships, I hold three principles: Validate, Educate, and Deliver. It’s about active listening, relating to emotions, breaking things down in a way that makes sense, and finding solutions that actually satisfy the individual. At the end of the day, it’s about treating people like people.
Customer Philosophy
I love bringing order to chaos, it's my thing. Organizing workflows, solving problems, and making things more efficient are my specialties. Tools like Notion and Asana are my go-to for keeping everything on track and helping teams focus on doing what they do best.
Why I Love Operations
I’m always looking to learn something new. Beyond customer operations, I’ve also built up experience in marketing and compliance. I’ve used tools like Klaviyo, Instantly, Flodesk, and Mailchimp to run successful campaigns and A/B tests, and I've written and edited copy for websites, email campaigns, social media, and print materials. My 3+ years in fintech compliance also means I keep security top-of-mind and know how to dig into data for insights.
Additional Skills