I'm a creative strategist and cx expert who loves smoothing out rough edges and finding ways to make people's days brighter. Over the past decade, I’ve found my place working with sustainable and innovative brands in beauty and fintech.
I wanted a dedicated place to bring together the different elements of my experience. With so many varied interests, this is a space where I can add some color and clarity to what I do.
Areas of Expertise
Customer Care / SOP Creation / AI Bots / Leadership & Training / Sales & CX Operations Specialist
Recent Projects
Deployed AI automations that trimmed support contacts by 48 % and saved over $100 K annually
Built a real-time dashboard linking customer metrics to revenue, enabling data-driven incentive planning
Integrated social commerce tickets into core systems and refreshed internal auditing processes, pushing CSAT past 95 % while cutting handle time
Streamlined knowledge sharing, refund workflows, and defect analysis, eliminating routine manual work and reducing replacement costs
Scenes from beyond my resume
The Benagil Caves
Hanauma Bay Nature Reserve
Stowe Pinnacle